Thank you for this. Its two days late for me.I enjoyed one of the usual AT&T
nightmares,which eventually cost me my wi fi connectivity at home: A tech in the Philippines inappropriately directed
me to set a modem in bridge mode. When it was done and the system no
longer functioned at all, he referred me to what I assumed was Tier 2
service, but which turned out to be a new pay for support ($30 +) system
AT&T is trying out. I was told by the usual over apologetic Indian
agent there several times that I was in the "right place" and they could
"solve my problem" without any apparent comprehension of the problem
for about half an hour. When I finally barked "cut to the chase", she
spent another ten or so minutes looking for my "account", came back.
When I finally asked "is this a paid service", she apologized and
affirmed. Knowing your trick in the beginning would have saved me not only more than five hours but the connectivity to the router, which is no...
Off-shoring: You CAN fight back!
Are you fed up with calling a company and finding yourself speaking to somebody in a foreign country?
I am, and I've just learned of an effective way to fight back, help return jobs to America, and keep them here.
The best part? We don't have to wait for government to do a thing.