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Top Read KB Posts!

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1. Borland Database Engine 5.202
2. Corel Paradox FTP Site (Download Updates)
3. Borland Database Engine (BDE) Downloads
4. BDE Best Practices: Safely Use Paradox Tables
5. OO/UML: Aggregation versus Composition
6. The Future of Paradox Blog
7. Repair Paradox Tables
8. Install Paradox 9 on Windows 7 64bit
9. Paradox 9 Help & PDF Files
10. Paradox 9/10/11 Versions (and WPO 2000)

New Knowledge Base Posts

Newest articles, KB general posts, tips, FAQs, definitions, code snippets, errors, links, and news.

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  KB Article    

Mike Prestwood
1. Wordpress Theme Install and Customize
Posted to KB Topic: Web & Marketing Services Info
35 hours ago

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New Stuff Since Your Last Visit
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Mike Prestwood
2. Wordpress Plugin Install & Setup
Posted to KB Topic: Web & Marketing Services Info
35 hours ago

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New Stuff Since Your Last Visit
1
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Mike Prestwood
3. Installation Program
Posted to KB Topic: Coding Services Info
5 days ago

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7
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Mike Prestwood
4. Subsystem

2+ forms and/or reports.

Posted to KB Topic: Coding Services Info
5 days ago

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7
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Mike Prestwood
5. Data Import Program
Posted to KB Topic: Coding Services Info
5 days ago

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Mike Prestwood
6. Tech Task, Large (10+ Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, define approach, then... 
    • Use this ticket: Update estimate, seek client authorization.
    • Create a project ticket, seek cient authorization, and close original ticket.
    • Need more time? Update estimate on original ticket, seek authorization.
Posted to KB Topic: Tech Services Info
14 days ago

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Nothing New Since Your Last Visit
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Mike Prestwood
7. Tech Task, Small (Under 10 Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, complete work within 2 hours, or update estimate.
  3. Then... 
    • If ticket billing relationship is T&M Ongoing, keep going.
    • If T&M Notify, notify client, keep going. 
    • Otherwise, wait for client to authorize. Once authorized, update Authorized field.
Posted to KB Topic: Tech Services Info
14 days ago

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24
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Mike Prestwood
8. Prospect, Cabling Job

Establish scope of cabling job, discover...

  • # and length of drops
  • materials needed: faceplates, etc.
  • estimate people power (watch for challenges like metal in walls)

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting a New Cabling project, do them against this ticket or create a new ticket(s).

Goal: If client is ready to proceed, create a separate New Cabling project ticket and propose to client.

Posted to KB Topic: Tech Services Info
14 days ago

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Nothing New Since Your Last Visit
24
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Prestwood IT Solutions

Mike Prestwood
9. Prospect, Office Move

Establish scope of office move job, discover...

  • cabling needs, start a separate cabling project or integrate with this one
    • # and length of drops
    • materials needed: faceplates, etc.
    • estimate people power (watch for challenges like metal in walls)
  • Are we moving computers? Best if we at least move the server, but we'd like to move all "devices", but NOT furniture.
  • Are all vendors lined up?
  • Does the server room need preping? Mini-split?

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting an Office Move project, do them against this ticket or create a new ticket(s). For example, if they want help with vendors such as phone, ISP, and others, that's billable work.

Goal: If client is ready to proceed, create a separate Office Move project ticket for work not performed under this ticket and propose to client.

Posted to KB Topic: Tech Services Info
14 days ago

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24
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Mike Prestwood
10. Prospect, Open New Office

Establish scope of our role with the opening of a new office, discover...

  • cabling needs, start a separate cabling project or integrate with this one
    • # and length of drops
    • materials needed: faceplates, etc.
    • estimate people power (watch for challenges like metal in walls)
  • Are we buying computers? We sell hardware and software, but NOT furniture.
  • Are all vendors lined up?
  • Does the server room need preping? Mini-split?

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting an Open New Office project, do them against this ticket or create a new ticket(s). For example, if they want help with vendors such as phone, ISP, and others, that's billable work.

Goal: If client is ready to proceed, create a separate Open New Office project ticket for work not performed under this ticket and propose to client.

Posted to KB Topic: Tech Services Info
14 days ago

SS
Nothing New Since Your Last Visit
21
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Updated Knowledge Base Posts

Updated articles, KB general posts, tips, FAQs, definitions, code snippets, errors, links, and news.

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  KB Article    

Wes Peterson
1. Failed Hard Drives and RAID If you've used computers for more than a few years, you know that you don't wonder IF a hard drive will fail - you wonder WHEN. It just happened to me - again. But this time it looks like the results will be pretty painless. The reasons? * RAID Level 1 * Superb Hard Drive manufacturer warranty support
9 years ago, and updated 49 hours ago
(2 Entries , last by caitly.m )

Blog
New Stuff Since Your Last Visit
8405
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Computer Tech

Mike Prestwood
2. Installation Program
Posted to KB Topic: Coding Services Info
5 days ago

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7
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Mike Prestwood
3. Prospect, Network Assessment
  1. Hand them 'What We Do' Flyer.
  2. Perform network evaluation.
    • Count servers and workstations
    • Note server roles and installed software
    • Note network equipment (modem, router, firewall, switches, WAPs, etc.)
    • Determine whether usernames/passwords for all of the above are available for Prestwood
    • Determine client's main line of business, client's technical needs/expectations, and expected growth level
  3. Determine proper SLA entry point:
    • Bronze/Silver (client does not want a monthly plan, or)
    • Silver/Gold (pro-level only, included hours vs unlimited remote support)
    • Gold Only (easily can afford Gold so propose this ONLY)
  4. Back at office, create a proposal for needed work.
  5. Prepare 1 or 2 managed care proposal.
Posted to KB Topic: Tech Services Info
44 months ago, and updated 7 days ago

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1361
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vrani.c
4. 3 Major mistakes you can make with your website

website mistakes, website navigation, website layout, marketing strategies, website design

34 months ago, and updated 14 days ago
(6 Entries , last by Austin.m )

Blog
Nothing New Since Your Last Visit
2769
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Website Design & Hosting

Mike Prestwood
5. Tech Task, Small (Under 10 Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, complete work within 2 hours, or update estimate.
  3. Then... 
    • If ticket billing relationship is T&M Ongoing, keep going.
    • If T&M Notify, notify client, keep going. 
    • Otherwise, wait for client to authorize. Once authorized, update Authorized field.
Posted to KB Topic: Tech Services Info
14 days ago

SS
Nothing New Since Your Last Visit
24
Hits

Prestwood IT Solutions

Mike Prestwood
6. Prospect, Office Move

Establish scope of office move job, discover...

  • cabling needs, start a separate cabling project or integrate with this one
    • # and length of drops
    • materials needed: faceplates, etc.
    • estimate people power (watch for challenges like metal in walls)
  • Are we moving computers? Best if we at least move the server, but we'd like to move all "devices", but NOT furniture.
  • Are all vendors lined up?
  • Does the server room need preping? Mini-split?

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting an Office Move project, do them against this ticket or create a new ticket(s). For example, if they want help with vendors such as phone, ISP, and others, that's billable work.

Goal: If client is ready to proceed, create a separate Office Move project ticket for work not performed under this ticket and propose to client.

Posted to KB Topic: Tech Services Info
14 days ago

SS
Nothing New Since Your Last Visit
24
Hits

Prestwood IT Solutions

Mike Prestwood
7. Prospect, Cabling Job

Establish scope of cabling job, discover...

  • # and length of drops
  • materials needed: faceplates, etc.
  • estimate people power (watch for challenges like metal in walls)

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting a New Cabling project, do them against this ticket or create a new ticket(s).

Goal: If client is ready to proceed, create a separate New Cabling project ticket and propose to client.

Posted to KB Topic: Tech Services Info
14 days ago

SS
Nothing New Since Your Last Visit
24
Hits

Prestwood IT Solutions

Mike Prestwood
8. Prospect, Monthly Support Plan

Initial Concerns: 

We provide computer and networking support and maintenance with our monthly Managed Care plans.

Process:

  1. If a business, send Managed Care for Business flyer. If home user, send Managed Care for Families flyer.
  2. Follow up, ask,
    • "How much support per week or month do you need?"
    • "Are you interested in a plan with included hours or an unlimited support plan?"
  3. If interested, determine entry level from questions above, create 1 or 2 SLA quotes. If unsure and they are interested in included hours, create both a Bronze and Silver plan. If they are interested in unlimited support, create a Gold plan (unlimited support), plus a Silver plan for contrast.
  4. Send SLA.
  5. Follow up until yes/no.
Posted to KB Topic: Tech Services Info
14 days ago

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Nothing New Since Your Last Visit
22
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Prestwood IT Solutions

Mike Prestwood
9. Web Dev Task, Small (Under 10 Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, complete work within 2 hours, or update estimate.
  3. Then... 
    • If ticket billing relationship is T&M Ongoing, keep going.
    • If T&M Notify, notify client, keep going. 
    • Otherwise, wait for client to authorize. Once authorized, update Authorized field.
Posted to KB Topic: Web & Marketing Services Info
14 days ago

SS
Nothing New Since Your Last Visit
12
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Prestwood IT Solutions

Mike Prestwood
10. Prospect, Website Redesign

Establish scope of new website (redesign only, redesign with content changes). If content changes, discover...

  • Web Page Flow Chart -- stays the same? What pages go away, what stays?
  • Page Content Changes -- For existing pages, is there any content changes.
  • New Page Content -- Does it already exist? Do they need help creating it?

Time Estimate: Okay to perform up to 4 hours at no charge. Beyond that, if there are tasks that need to be done prior to proposing or starting a Redesign Project, do them against this ticket or create a new ticket(s).

Goals: If client is ready to proceed, create a separate Website Redesign project ticket and propose to client.

Posted to KB Topic: Web & Marketing Services Info
14 days ago

SS
Nothing New Since Your Last Visit
13
Hits

Prestwood IT Solutions
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--Mike Prestwood

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