One of the sections of Prestwood Software's website which has been revamped is our online ticketing system -- My Tickets. The goal of the redesign was to allow clients to easily submit new tasks and view the status of existing tasks and projects as well as giving potential clients the ability to bounce new task or project ideas off of us. If you don't already have one, the first thing you'll want to do is get yourself a Prestwood account. It's easy to do and will not only allow you to submit a ticket through our ticket system but will enable you to view our extensive knowledge base, download demos of our commercial software, post questions to our message boards, and utilize our eStore.
View Existing Tickets
Select PSDP Online | My Tickets to view your submitted requests (your tickets). This will will bring you to a page where you can view all of your open tickets, closed tickets, and if you have a Development Project with us, tasks and defects that have been assigned to you. If you do not have any tickets and are requesting an estimate on a project or task you can click on one of submit (task, project, other) links to begin the process. You will be sent to a web form to gather a little information about the request.
Submit a Ticket
There are several ways to submit a ticket to use. If you wish to discuss a project or task with us, select PSDP Online | Request Free Estimate from the main menu.
The key to successful outsourced projects and programming tasks is effective communication between the parties involved and with Prestwood Software and My Tickets (and PSDP online which will be again explained in upcoming articles in more detail), effective communication is achievable from beginning to end.