Network Monitoring

Network monitoring watches your network for problems proacively.

Network Monitoring

Included with Silver and Gold. Available with Bronze. Network monitoring includes monitoring devices that do not have a local agent installed including: Routers, Switches, Printers, SaaS Services: Office 365, Scanners, etc.

  • Installs agent on most workstations and servers.
  • Allows for 3rd party software installations.
  • Monitors devices that do not have an agent.

Support-Level: Essential vs. Pro

Pro Support

Essential Support

  • Advanced Remote Control
  • Advanced Network Monitoring adds:
    • Printer (low ink, low paper, etc.)
    • Connectity (server up/down)
    • SMTP Up/Down (verifies you can send email)
  • Advanced Server Monitoring: Connectity (server up/down), Domain Controller, Exchange, MS SQL, etc.
  • Real time optimization: optimizes your computer in realtime.
  • Weekly Maintenance: Check Disk, Defrag, Temp Files, Firmware Updates.
  • Remote Support Manager: Allows us to perform advanced operations.
  • Automation Scripts: Fix many problems with prewritten scripts.
  • Self Healing: autofixes many problems.
  • Warranty Watch: part of an overall DR plan.
  • Remote Control
  • Network Monitoring
  • Computer Health Monitoring
    • Audit Patches (missing patches=vulnerable [Win only])
    • Disk (low HD=no patches)
    • CPU Utilization Rate (spiked CPU=hacked computer)
    • Memory (spiked memory=virus)
Not Included (included with Pro Agent):
  • No Realtime Optimization
  • No Weekly Maintenance
  • No Remote Support Manager
  • No Automation Scripts
  • No Self Healing
  • No Warranty Watch

 
www.prestwood.com For service: 916-726-5675
or support@prestwood.com
Copyright (C) Prestwood IT Solutions.
All Rights Reserved.
Printed 3/24/2019