| |
Bronze |
Silver |
Gold |
| Monthly Price : |
$125 |
$250 |
$450 |
| # of Servers : |
0 |
1 |
Up to 2 |
| Workstations : |
Up to 5 |
Up to 9 |
Up to 15 |
| Additional Servers/mo. : |
N/A |
$25 |
$25 |
| Additional Workstations/mo. : |
$10 |
$10 |
$10 |
| |
Included Plan Time |
| Scheduled Onsite visit : |
N/A |
1 Hr Monthly |
1 Hr Weekly |
| Remote Offsite Help* : |
90 Minutes/mo. |
90 Minutes/mo. |
120 Minutes/mo. |
| Scheduled Remote Updates Monthly : |
Yes |
Yes |
Yes |
Initial Onsite Inventory :
(Up to 2 hours.) |
No |
Yes |
Yes |
Free Support Account :
($345 Startup Fee Waived) |
Yes |
Yes |
Yes |
| |
Ongoing
Support Account Rates |
| Onsite Rate : |
99 |
92 |
88 |
| Offsite Rate : |
99 |
92 |
88 |
| |
Requirements |
| Static IP On Server : |
Optional** |
Yes |
Yes |
| Remote Desktop Enabled : |
Yes |
Yes |
Yes |
| |
*We will agree on how much time is for remote updates.
**A static IP is required for monthly updates.
|
Additional Info
Scheduled Onsite Visit
First hour free. Used for computer inventory and minor issues.
First 30 minutes of travel time included (additional time billed at
only $55/hr).
Scheduled Remote Updates
The time in the Monthly Plan is free (additional time charged at
your offsite rate). Apply updates, make sure security software still
running, check on backup process, etc. Together we will define the
work we do during this remote session. Windows Home Editions are not
supported. Requires a static IP address on server and Remote Desktop
must be enabled on all supported workstations.
Custom Service Plan Available
In addition to the plans above, we can design a custom Service Level Agreement (SLA) to meet your specific needs.
Why Prestwood?
Check out our Why Prestwood page for many reasons to consider us. The following are just two snippets from our Why Prestwood page.
Online Ticket System
We have an online ticket system that offers you visibility into the work we're doing for you through your My Tickets
link. The requests you submit are assigned a ticket number and show
up on your My Tickets page.
Our online database serves as a permanent knowledge base for the work we do
for you.
Our online database
is part of your institutional memory.
Online Computer Inventory
We also offer an extensive online computer inventory for tracking
computers (servers and workstations), printers, and other devices.
This online database is maintained by both you and us (we both can
view and edit items). This online database helps us support you
better.
Frequently Asked Questions
Q. What if we have more than 20 computers?
A. You can sign up for either the Silver or Gold plans. Generally speaking, the more computers and other devices you have, the more support you'll need (beyond the Monthly Service Plan).
Q. Can I have a set time each month for your onsite monthly visit?
A. Yes. In fact, all clients are assigned a specific day of the month and time.
Q. Can I freely use my monthly (weekly with Gold) onsite visit any time I want?
A. No. The recurring onsite visit is scheduled. Support account rates apply to any other onsite visits.
The purpose of the scheduled visit is for us to perform any computer
inventory, check on the server(s), and to see if there are any
problems. If there are quick problems we can handle within the
scheduled hour, then no additional time is charged. In addition, if
there is authorized work to be performed, we are their to complete
it right then and there.
Q. Can I have all my account info? Passwords?
A. Yes. We do maintain a list of passwords at the office and we will give them to you at any time so long as your account is current.
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Computer Support
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