Support Account Per hour rates

Regular Tech Service:

• Regular On-Site: $110
• Regular Off-Site: $99
• Prepaid: $92  Save 16%
  (covers both off-site and on-site regular work)

Special Situation Rates:

• After Hours Service: $150
• Emergency Service: $195
• Travel Time: $55 (first 30 minutes free)
• Pick up computer: $25 (must be within 30 minutes travel time, 15 minutes each way)
• Computer Evaluation: Free (when you drop off your computer at the office, minimum 1 hr charge for onsite)

Service Type Definitions:

Regular Tech Service

• Technician must be scheduled a minimum of 24 hours in advance.
• No extra charge for same day service if a Technician is available.
• Available weekdays from 8:00 am to 6:00 pm, excluding holidays.
• Support charges accrued in 15 minute increments.
• On-site service: Minimum 1 hour charge.

Prepaid Service

• Purchase prepaid hours and use them anytime within a year.
• Refer to our Prepaid Hours page for more information.

After Hours Tech Service

• Technician must be scheduled a minimum of 3 business days in advance.
• Available weekdays outside normal business hours, on weekends, and holidays.
• Minimum 1 hour charge, additional charges accrued in 15 minute increments.

Emergency Tech Service

• Technician required on-site with less than a 24-hour notice.
• Available 24 hours a day, 7 days a week, including weekends, and holidays.
• Minimum 2-hour charge, additional charges accrued in 15 minute increments.

Travel Time

• First 30 minutes free, weekdays between 8:00 am and 6:00 pm, excluding holidays.
• Minimum 30-minute charge for after hours, and emergencies.
• Additional travel time charges will be accrued in 15 minute increments.  

Request Tech Support Service:

1.Open A Support Account Ready to start now? Select this option to open a Support Account.

2.Open a Service Request We will contact you to follow up.

3. Existing Clients Prepay Hours and Save $$$ Prepay for 1 or more hours and save. Or, Submit New Ticket now.