Need tech guys?
Computer tech support for government and business including managed care, computer networking, business phone systems, repair, setup, ongoing support, and help-desk. Whether you have 3, 30, or 300 employees, we strive to become a partner in business providing whatever level of support needed. For some businesses, we help out from time to time. For others, we become their I.T. department.
Professional I.T. Services
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Regular Rate $125/hr
Non-server hourly rate for regular business hours: Mon..Fri, 8AM to 5PM, excluding holidays.
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Server Rate $150/hr
Server hourly rate for regular business hours: Mon..Fri, 8AM to 5PM, excluding holidays.
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Weekend & After Hours $175/hr
By appointment only. We are available for appointments outside of our regular business hours.
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Emergency Rate $195/hr
By appointment only. We are available for appointments outside of our regular business hours.
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Nonprofit Discount 10% Off
10% off all flat-rate prices and $99/hr ongoing rate. To qualify you must show proof of status.
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Networking Group Discount 10% Off
10% off all flat-rate prices and $99/hr ongoing rate. Discount applies to members of Roseville Chamber, Citrus Heights Chamber, and other networking groups we participate in.
Business-Class Cloud Services
Exchange Server Email
(Exchange! Powerful! Best-of-breed! Most reliable email solution! AV and Spam filtering included with all Exchange plans.)
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Managed Exchange $8.95/mo
Unlimited Email Storage, ActiveSync up to 5 devices, contact/calendar sharing, unlimited resource mailbox, NO Skype for Business.
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Managed Exchange Plus $12.95/mo
Same as Exchange but you can ActiveSync up to 10 devices, and Standard Skype for Business is included. Enterprise Skype for Business is an available upgrade.
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Email Forward $2/mo.
Backup Services
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Image-Based Server Backup $150/mo
Back up entire drives and system state. This type of backup is frequently called bare-metal backup because you can restore a computer to different hardware. Includes 500GB of storage, 28 to 90 day retention, and optional archiving for any length.
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Microsoft 365 Backup TBD
Back up all users of your Microsoft 365 account using an admin account just in case you need a version of a file from file history or just in case a user gets deleted from M365. The service includes 1TB per user pooled together per account for practically unlimited backup storage. Retention is 7 years for full compliance with most agencies. The M365 is pure cloud to cloud, Microsoft Cloud to our cloud. With Exchange, we run a backup every 4 hours. With OneDrive and SharePoint, we run a backup every 6 hours. In all 3, we retain all of these versions for 7 years.
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File-Based Server Backup $150/mo
Per month fee is per server. Includes 500 GB of pooled storage space per server, then $.15/GB. All workstations and servers on backup plan pool space.
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File-Based Workstation Backup $25/mo
Per month fee is per computer. Includes 100 GB of pooled storage space per workstation, then $.15/GB. All computers on backup plan pool space.
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Additional Storage $.15/GB
Additional storage above included pooled per client storage. Our plans include 100GB/workstation and 500GB/server. Additional storage automatically added to plan in 10GB increments as used.
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Add Additional Backup Audit-Verify Tasks Optional but Included
Add additional backup audit and verify tasks for added comfort.
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3rd-Party Backup Watch-Audit-Verify starting at $25/mo
Email notifications from your backup go to backup@prestwood.com which is monitored during business hours by our staff, and we verify configuration either monthly or quarterly. Remediation billed separately at your hourly rate.
About Backup Monitoring & Maintenance
Additional and 3rd-Party services. We recommend a minimum of Backup Watch + Backup Audit for 3rd-Party Backup monitoring. We also recommend Backup Verify for our Prestwood Backup plans.
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Backup Watch Ask
Email notifications from your backup sent to backup@prestwood.com and we will contact you for remediation. Remediation billed separately. This ONLY watches emails that are sent from the backup software. It does NOT audit what files it is backed up.
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Backup Audit Ask
After the initial setup, someone needs to maintain settings. Audit the what you backup and how frequently. On a monthly basis, we will verify the backup software is still sending emails to backup@prestwood.com. In addition, once a quarter (Jan, Apr, Jul, and Oct) we will remotely compare the current settings with what we have documented in the established Standard Operating Procedure (SOP). The SOP will contain step-by-step instructions. If there is a difference, we contact you to remediate (billed separately).
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Backup Verify Ask
Verification time billed at reg. hourly rate. We will verify timestamps on backup device and/or restore backed up files to verify the files are good and usable after a disaster. Can be 1 or 2 files just to make sure or more. As part of the established Backup Audit SOP, we can add additional audit and verify steps billed hourly at time of work. This can include verifying file timestamps of specific files, and can even include restoration verification. Recurring schedule and amount of billable time will be documented as part of the Backup Audit and can change as your needs change.
