Tech Help for Home Users
Need Tech guys? We’re here for you!
Windows * Mac * Mount TV * Wiring * Camera Installation
Prestwood offers comprehensive computer tech support for home users and families including networking, repair, setup, virus removal, wireless setup, etc.
Our hardware engineers work with both Mac and Windows and have the knowledge and experience to diagnose any issue with your computer and get it back up and running fast.
Business Clients: This price list is for home users only. If you’re an in-home business (your business will be paying for the service), please see our Business Tech Services Price List.
Home User Pricing
Regular Rate $125/hr
Nonprofit Discount 10% Off
10% off all flat-rate, hourly, and monthly plan prices. To qualify you must show proof of status.
Networking Group Discount 10% Off
10% off all flat-rate, hourly, and monthly plan prices. Discount applies to members of Roseville Chamber, Citrus Heights Chamber, and other networking groups we participate in.
Checkup, Cleanup, Virus Removal
Free Evaluation FREE
(KB102280) Our free evaluation includes up to 15 minutes of diagnostics by an engineer.
Advanced Diagnostics $125
(KB102280) When our 15 minute free evaluation is not enough, we offer our Advanced Diagnostics. Advanced Diagnostics are performed at the office ONLY where we have all of our tools and multiple techs available. With Advanced Diagnostics we can run muliple long term scans while working on other clients. Applies to both home and business clients.
Computer Checkup (8-Point Checkup) FREE
(KB102220) Always FREE! We tell you what's next! Our 8 point checkup includes virus check, appropriate tools check, Win Updates audit, service pack check, Device Manager audit, Event Logs audit, HD Space Check, and our pro recommendations as to what upgrades are available! You can do the work, or let us help you.
Speedup-Cleanup (14-Point Inspection) $95
(KB102220) Our 14 point inspection includes our Checkup plus Device Manager cleanup, run Win Updates up to 2 rounds, install latest SP, run Disk Cleaner, run our Registry Cleaner, Startup Review and quick cleanup, and Installed Apps audit.
Tune-Up (Common Virus Removal) $195
(KB102220) Our Check + Speedup-Cleanup plus Rootkit Virus Removal, In-Memory Virus Removal, and Common Virus Removal. Can but rarely destroys data. As always, make sure your data is backed up.
Advanced Tune-Up (Deep Virus Removal) $295
(KB102220) IN SHOP ONLY! Same as Tune-Up plus deep virus Scans+Removal (runs overnight), RAM test, HD test, Pro Defrag, apply all Win Updates, advanced HD file clean, and advanced Registry Clean. This procedure can be destructive to data. PLEASE make sure your data is backed up prior to engaging this service.
Format Reinstall $195
(KB102221) IN SHOP ONLY! Bring your computer as close as possible back to a new state ready for you to install applications, setup the internet, email, printers, etc. Can include upgrading to a new OS version. Scope is defined as latest service pack then 1 layer of Win updates, and compatible hardware drivers. Although the client is responsible for product keys, this service does include product key retrieval attempt using our advanced key retrieval tools. Does not include software installs, nor new computer setup (internet, printing, and email), nor data transfer. All available upon request.
Data Transfer $195
(KB102218) IN SHOP ONLY! Options, relocate old HD in new computer, or move the data from one device to another. When moving data, you image the old HD or just move specific data. If moving specific data, list out what you moved for the client so they can sign off that it is all data. Optional image drive first for $25 (KB102276).
Managed Care for Families
Managed Care for Families (PC Edition) $35/mo
Monitoring, Patch Management, Managed AV, more...
Windows computers only. Covers 3 computers and adds unlimited remote support!
Managed Care for Mac $15/mo
Mac computers only. Allows us to remote into your Mac when needed.
Add Backup Special $10/mo
100 GB backup, then $.25/GB. All computers on a Family plan are eligible.
Repair Special $71/mo
Get Families+ and save up to $300 off your repair!
Business Pop Email See myHostCafe.com
Includes 5 Emails per plan, 2GB storage, full-featured web interface for desktop and mobile, pop interface for Outlook and other email clients. Billed and managed under your myHostCafe account.
Ultimate Pop Email See myHostCafe.com
Includes 5 Emails per plan, unlimited storage.Full-featured web interface for desktop and mobile, fully synchronized email on mobile and desktop with IMAP. Billed and managed under your myHostCafe account.
Managed Business Pop Email $5/mo
Same as Business Pop Email, but paid and managed through Prestwood IT--call us when you have changes.
Managed Ultimate Pop Email $10/mo
Same as Ultimate Pop Email, but paid and managed through Prestwood IT--call us when you have changes.
Business-Class Email for Families
(Exchange! Powerful! Best-of-breed! Most reliable email solution! AV and Spam filtering included with all Exchange plans.)
Managed Web-Only $4.95/mo
2GB Email Storage, Web-Only interface, no ActiveSync to phone--use web interface on phone. No contact/calendar sharing!
Managed Exchange $8.95/mo
Unlimited Email Storage, ActiveSync up to 5 devices, plus MAPI, IMAP, POP3, contact/calendar sharing, unlimited resource mailbox, NO Skype for Business.
Managed Exchange Plus $12.95/mo
Same as Exchange but you can ActiveSync up to 10 devices, and Standard Skype for Business is included. Enterprise Skype for Business is an available upgrade.
Email Forward $2/mo.
Laptop/Desktop Backup Service
File-Based Server Backup $150/mo
Per month fee is per server. Includes 500 GB of pooled storage space per server, then $.15/GB. All workstations and servers on backup plan pool space.
File-Based Workstation Backup $25/mo
Per month fee is per computer. Includes 100 GB of pooled storage space per workstation, then $.15/GB. All computers on backup plan pool space.
Additional Storage $.15/GB
Additional storage above included pooled per client storage. Our plans include 100GB/workstation and 500GB/server. Additional storage automatically added to plan in 10GB increments as used.
Add Additional Backup Audit-Verify Tasks Optional but Included
Add additional backup audit and verify tasks for added comfort.
3rd-Party Backup Watch-Audit-Verify starting at $25/mo
Email notifications from your backup go to firstname.lastname@example.org which is monitored during business hours by our staff, and we verify configuration either monthly or quarterly. Remediation billed separately at your hourly rate.