Tech Help for Home Users
Need Tech guys? We’re here for you!
Windows * Mac * Mount TV * Wiring * Camera Installation
Prestwood offers comprehensive computer tech support for home users and families including networking, repair, setup, virus removal, wireless setup, etc.
Our hardware engineers work with both Mac and Windows and have the knowledge and experience to diagnose any issue with your computer and get it back up and running fast.
Home User Pricing
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Regular Rate $125/hr
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Nonprofit Discount 10% Off
10% off all flat-rate, hourly, and monthly plan prices. To qualify you must show proof of status.
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Networking Group Discount 10% Off
10% off all flat-rate, hourly, and monthly plan prices. Discount applies to members of Roseville Chamber, Citrus Heights Chamber, and other networking groups we participate in.
FLAT-RATE SERVICES
Checkup, Cleanup, Virus Removal
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Free Evaluation FREE
(KB102280) Our in office free evaluation includes up to 15 minutes of diagnostics by an engineer, or we can come to you billed hourly.
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Advanced Diagnostics $125
(KB102280) When our 15 minute free evaluation is not enough, we offer our Advanced Diagnostics. Advanced Diagnostics are performed at the office ONLY where we have all of our tools and multiple techs available. With Advanced Diagnostics we can run muliple long term scans while working on other clients. Applies to both home and business clients.
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Computer Checkup (8-Point Checkup) FREE
(KB102220) Always FREE! We tell you what's next! Our 8 point checkup includes virus check, appropriate tools check, Win Updates audit, service pack check, Device Manager audit, Event Logs audit, HD Space Check, and our pro recommendations as to what upgrades are available! You can do the work, or let us help you.
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Speedup-Cleanup (14-Point Inspection) $95
(KB102220) Our 14 point inspection includes our Checkup plus Device Manager cleanup, run Win Updates up to 2 rounds, install latest SP, run Disk Cleaner, run our Registry Cleaner, Startup Review and quick cleanup, and Installed Apps audit.
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Tune-Up (Common Virus Removal) $195
(KB102220) Our Check + Speedup-Cleanup plus Rootkit Virus Removal, In-Memory Virus Removal, and Common Virus Removal. Can but rarely destroys data. As always, make sure your data is backed up.
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Advanced Tune-Up (Deep Virus Removal) $295
(KB102220) IN SHOP ONLY! Same as Tune-Up plus deep virus Scans+Removal (runs overnight), RAM test, HD test, Pro Defrag, apply all Win Updates, advanced HD file clean, and advanced Registry Clean. This procedure can be destructive to data. PLEASE make sure your data is backed up prior to engaging this service.
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Format Reinstall $195
(KB102221) IN SHOP ONLY! Bring your computer as close as possible back to a new state ready for you to install applications, setup the internet, email, printers, etc. Can include upgrading to a new OS version. Scope is defined as latest service pack then 1 layer of Win updates, and compatible hardware drivers. Although the client is responsible for product keys, this service does include product key retrieval attempt using our advanced key retrieval tools. Does not include software installs, nor new computer setup (internet, printing, and email), nor data transfer. All available upon request.
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Data Transfer $195
(KB102218) IN SHOP ONLY! Options, relocate old HD in new computer, or move the data from one device to another. When moving data, you image the old HD or just move specific data. If moving specific data, list out what you moved for the client so they can sign off that it is all data. Optional image drive first for $25 (KB102276).
MONTHLY PLANS
Managed Care for Families
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Managed Care for Families (PC Edition) $35/mo
Monitoring, Patch Management, Managed AV, more...
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Families+ $99/mo
Windows computers only. Covers 3 computers and adds unlimited remote support!
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Managed Care for Mac $15/mo
Mac computers only. Allows us to remote into your Mac when needed.
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Add Backup Special $25/mo
100 GB of pooled storage per workstation, then $.15/GB. All computers on backup use pooled space.
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Repair Special $71/mo
Get Families+ and save up to $300 off your repair!
Business-Class Email for Families
(Exchange! Powerful! Best-of-breed! Most reliable email solution! AV and Spam filtering included with all Exchange plans.)
Laptop/Desktop Backup Service
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File-Based Server Backup $150/mo
Per month fee is per server. Includes 500 GB of pooled storage space per server, then $.15/GB. All workstations and servers on backup plan pool space.
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File-Based Workstation Backup $25/mo
Per month fee is per computer. Includes 100 GB of pooled storage space per workstation, then $.15/GB. All computers on backup plan pool space.
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Additional Storage $.15/GB
Additional storage above included pooled per client storage. Our plans include 100GB/workstation and 500GB/server. Additional storage automatically added to plan in 10GB increments as used.
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Add Additional Backup Audit-Verify Tasks Optional but Included
Add additional backup audit and verify tasks for added comfort.
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3rd-Party Backup Watch-Audit-Verify starting at $25/mo
Email notifications from your backup go to backup@prestwood.com which is monitored during business hours by our staff, and we verify configuration either monthly or quarterly. Remediation billed separately at your hourly rate.
Schedule a Tech
We come to you! Free Estimate. No Obligation.
Minimum $125 free ONLY if you authorize work.
Call us today on 916-726-5675
Computer Drop-Off
Drop off your computer and visit us today... Or we'll pick it up!
$25 computer pick-up and return delivery service within our core area.
Click here for more details
